Our preferred courier, for small items, is Australia Post. We endeavour to ship within 72 hours of receiving an order. Delivery will take between 72 hours and 28 days depending on the method selected and the world geographical location. If an unusual situation such as a lack of stock occurs we shall contact you directly. If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been dispatched. Whilst we endeavour to meet delivery deadlines, we cannot be held liable for late delivery by our agents therefore delivery times are at the customers risk.
We are not a delivery company. All items which can not practically be sent via a 5kg Australia Post satchel are offered ex works, EXW. It is the responsibility of the customer to organize courier services or pick up as they see fit.
We can organize couriers services on behalf of the customer if requested. All sales over $500 in value will be insured to the value of the invoiced goods. Customers may elect not to take the delivery insurance option, however we will not be responsible for uninsured goods once they have left our premises.
Damages and short deliveries:
The customer is responsible for timely and thorough inspection of the goods on receipt from a courier / delivery service.
Damages and short deliveries should be notified within 3 working days.
Postage and delivery Charges:
We charge for postage at cost.
We charge an admin fee of 30% of the delivery cost, ex insurance costs, for all courier services which we organise on behalf of the customer.
The prices on the site checkout are indicative, however should the final cost significantly exceed the estimated charge, we will contact you prior to shipment. You have the right to cancel the order should you consider the charge to be excessive.
Our site does not cater directly for international postage. Your order details will be sent to our office and a member of staff will contact you by email, within 24 hours. Details of the delivery and postage charges for your preferred delivery address and country will be provided. You have the right to cancel the order should you consider these charges to be excessive.
If you have any concerns or queries please contacts us at the address below.
Telephone: 0490 060 939
Trading Address: Unit 8/2 Ainslie Rd, Campbellfield VIC 3061